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This Technical Note provides recommendations for optimizing the performance and life of the Turner BioSystems Veritas™ Microplate Luminometer. INSTALLATION AND SET UP RECOMMENDATIONSBefore unpacking the Veritas™ and running the first microplate, the following steps should be completed. Instrument PowerHave the correct AC line voltage or frequency. Refer to the Operating Manual for power requirements. Use only the external power adapter provided with the instrument. The three LEDs on the front of the instrument indicate proper start up. When the power switch on the back of Veritas™ is turned on, the green LED should stay on. Note: all three LEDs should flash on briefly and then the red one should turn off. The Veritas™ and the host PC should be plugged into the same AC outlet box with an electrical ground. Differences in ground potential may cause intermittent communication problems. Note: if there is any doubt, have an electrician verify the AC socket voltage and common ground. Digital Serial Link to the Host PCDo not attempt to use the covered USB connector on the back of the instrument to link to a host PC. Use of this connector will not provide a valid link. Suggested Cables:
The cable used to connect to a COM port on the PC can be tested before connecting to the Veritas™ by using the Windows utility called HyperTerminal. Contact Turner Biosystems’ technical support for detailed instructions. Avoid routing the cable around transformers or CRTs. Do not use modems in the link between the Veritas™ and host PC. Excel RequirementsThe PC-based Graphical User Interface (GUI) software supplied by Turner BioSystems uses Microsoft® Excel. Excel version 97 (sometimes called Excel 8) or later must be installed on the host PC. Native foreign language versions (non-English) are not compatible; Excel rights must be current and active. Excel 2002 or later versions must be registered with Microsoft. The security level must be set low enough to allow running macros in the Turner BioSystems-supplied template (.xlt) files. Test for correct installation by opening a new Excel workbook and doing some calculations. If unsuccessful, the current Excel version is not compatible and must be upgraded to work with the Veritas™. PC-Based User Interface SoftwareThe Veritas™ GUI software is installed onto a host PC using Microsoft® Installer, as commanded by InstallShield. Note: if the GUI is an update, uninstall any previous version before installing the update. The installation process will create a folder with instrument-specific log files and another folder with the application program, operating manuals, protocol templates, and firmware. This process requires that the installing user have administrator privileges for the system. The installation may fail if the PC has insufficient resources such as memory or screen size, or if the operating system is either older than Windows 98 or newer than Windows XP. Refer to the Veritas™ operating manual for specifications. Test the newly installed software by running the software from the host PC. The GUI will attempt communication with the Veritas™. If communication is unsuccessful, the GUI will recommend corrective action such as checking instrument power, cables, or selecting a different COM port. PC Settings to Improve ReliabilityIn the control panel of the host PC, make the following selections:
Contact our Technical Support Department to download the latest version of the Veritas software. If the Veritas is using an outdated firmware version, a GUI prompt will offer to automatically update the instrument at start up. The user should agree to perform the automatic update. During all updates, ensure that the AC power and RS-232 connections are uninterrupted. If the update is interrupted, the instrument may be left in an unusable state. The red LED at the front of the instrument will remain on after subsequent power-up as an indicator of firmware or softlogic failure. Contact Turner Biosystems’ technical support for service options. OPTIMAL PERFORMANCE OVER TIMEOnce the GUI has been installed, complete the following steps to consistently obtain uninterrupted data transfer. No Interruptions During RunsThe GUI collects data sent by the instrument during a run. During long delays or repeat measurements, the PC can appear idle for an extended period of time. In some cases, this may trigger power-saving actions (especially on battery-powered laptops) such as going into sleep mode. In this inactive mode, the PC will not capture RS-232 transmissions sent by the instrument, resulting in loss of data. We recommend inhibiting the PC’s power-saving actions during measurement with the Veritas™. Another option is to enable power-saving actions only when the options “no mouse or keyboard input” coupled with “no RS-232 input” are chosen. Altering power-saving actions may inhibit battery-only operation. We recommend attaching an external power supply. Before starting measurements with the Veritas™, confirm there is sufficient disk space on the host PC to collect data. During repeat measurements or very long kinetic runs, the GUI may stall if there is insufficient disk space, resulting in loss of data. Maintain the Veritas™ as the primary device on the host PC. Tasks rated as higher-priority may interfere with data transfer. In these situations, the host PC will fail to send a message to the Veritas™, breaking the communication session. Maintaining the Interior of the Veritas™Spills, over-spray, or dust can accumulate on the rails and/or microplate cover and may inhibit the tray axis sliding motion. If the microplate experiences inhibited movement, the GUI will prompt a notice to clean and lubricate the instrument. Troubleshooting TipsIf the GUI does not launch upon start up, one or more of the following may have occurred:
All of these situations root from changes made after installation of the GUI. To troubleshoot, go to the section “Installation and Set Up Recommendations” and review requirements. TRADEMARKVeritas is a trademark of Turner Biosystems, Inc. |
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