WHAT WE COVER
Turner BioSystems warrants its instruments and accessories to be free from manufacturing defects under normal use and service for a period of one year from the date of purchase.

If your instrument becomes defective within one year of purchase, Turner BioSystems will repair or replace your instrument free of charge, including surface shipping costs if it is shipped within the United States. Outside the continental United States, you will pay all shipping costs and custom duties in connection with repair of the unit.

WHAT WE DO NOT COVER
Turner BioSystems is not responsible for replacing limited life parts, such as lamps, or for replacing parts damaged by accident or neglect. (Photomultipliers are covered by the warranty.) Your instrument must be installed according to instructions in the User's Manual. Damage from contact with corrosive elements is not covered. Damage caused by customer modification of the instrument is not covered.

This warranty covers only Turner BioSystems products, and is not extended to equipment used with our products. We are not responsible for accidental or consequential damages, except in those states where this limitation is not allowed. This warranty gives you specific legal rights, and you may have other rights that vary from state to state.

SHIPPING
Although our instruments are built to withstand hard use, we cannot be responsible for damage incurred during shipment of a repair instrument. Therefore, to avoid both cosmetic and structural damage if the instrument is shipped in the future, we recommend that you save the original packing material in which we shipped the instrument.

OBTAINING SERVICE
Contact Turner BioSystems Technical Service Staff and describe the problem(s) you are experiencing. Our trained Technical Support staff will suggest a series of possible causes and remedies. Carry out any suggested modifications or tests. Never ship an instrument to us without contacting us and obtaining our authorization. Often times the problem is a relatively simple and can be solved with our assistance.

If it is determined by the Turner BioSystems service representative that the instrument should be returned for repair, a Return Materials Authorization (RMA) number will be assigned. If you are in the United States, pack the instrument well, preferably in the original packing material; insure it; write the RMA number on the outside of the shipping carton and ship it to us prepaid. If the instrument is under warranty, we will repair or replace the unit, pay for return shipment, and include a check to reimburse you for the cost of surface shipment to us. If the instrument is not under warranty, we will give you a cost estimate before repairing the unit. Repair and shipping costs both ways are your responsibility if the instrument is not under warranty.

If you are outside the United States and have purchased the instrument from a Turner BioSystems distributor, please contact that distributor to obtain technical and service assistance. If you purchased directly from Turner BioSystems, please contact us directly for technical and service assistance.

WHAT WE COVER
Turner BioSystems warrants its instruments and accessories to be free from manufacturing defects under normal use and service during the extended warranty period from the date of purchase. The Extended Warranty is available for purchase on all Turner BioSystems instruments. The Extended Warranty Plus Plan is available for purchase on Modulus™ Microplate and Veritas™ Microplate instruments only.

WHAT WE DO NOT COVER
Turner BioSystems is not responsible for replacing consumed parts or parts damaged by accident or neglect. (Photomultiplier Tubes are covered by the extended warranty.)  The instrument must be installed according to instructions in the Operating Manual.  Damage from contact with corrosive elements is not covered.  Damage caused by customer modification of the instrument is not covered.

This extended warranty covers only Turner BioSystems products, and is not extended to equipment used with our products.  We are not responsible for accidental or consequential damages, except to those states where this limitation is not allowed.  This extended warranty gives you specific legal right, and you may have other rights that vary from state to state.

SHIPPING
Although our instruments are built to withstand hard use, we cannot be responsible for damage incurred during shipment of a repair or serviced instrument.  Therefore, to avoid both cosmetic and structural damage, we recommend that you save the original packing material for shipment back to Turner BioSystems.

OBTAINING REPAIR SERVICE
Contact Turner BioSystems and describe the problem(s) you are experiencing.  Carry out any suggested modifications or tests.  Never ship an instrument to us without contacting us or obtaining our authorization.  Often the problem is relatively simple and can be solved with our assistance over the phone.

If it is determined by the Turner BioSystems service representative that the instrument should be returned for repair, a Return Materials Authorization (RMA) number will be assigned.  Pack the instrument well (preferably in the original packing material), insure it; write the RMA number on the outside of the shipping carton and ship it to us prepaid.  We will repair or replace the unit, pay for the return shipment, and include a check to reimburse you for the cost of surface shipment to us.  If the warranty has expired, we will give you a cost estimate before repairing the unit.  Repair and shipping costs both ways are your responsibility if the instrument is not under warranty.

OBTAINING MAINTENANCE SERVICE
In addition to the comprehensive coverage under the Extended Warranty Plan, the Extended Warranty Plus Plan includes one preventative maintenance for each year of coverage to be performed at our main office. Your instrument will be thoroughly cleaned, and inspected. Additionally, any parts at risk will be repaired or replaced. All shipping charges will be paid by Turner BioSystems and the inspection will be completed within five working days from receipt of the instrument at our facility. A full maintenance report will be returned with your instrument.

To send your instrument in for a preventative maintenance service, schedule an appointment with the Turner BioSystems service representative.

[To register your Turner BioSystems instrument purchase on-line, click here]

Turner BioSystems contact information:

Phone: +1 (408) 636-2400
Fax: +1 (408) 737-7919
Use our on-line contact form.

Mailing Address:
645 N. Mary Ave
Sunnyvale, CA 94085
USA